Rewards

The Cannabis Haven Club program is how Cannabis Haven customers earn loyalty points that can be redeemed for savings on future purchases made at any Cannabis Haven dispensary. ​

Customers who shop at Cannabis Haven will be able to join the Cannabis Haven Club program. 

Yes, there is no membership fee or cost to join. All customers who provide their first name, last name, and email address, and opt into Marketing Communications, will be entered into the program.​ 

Shop at Cannabis Haven dispensaries and you will automatically be enrolled in Cannabis Haven Club when you provide your first name, last name, and email address to the dispensary associate at checkout as well as opt into Marketing Communications! You can also join by creating an account at cannabishaven.com if you provide your first name, last name, and email address, as well as opt into Marketing Communications. 

The only information you need to provide to join the Cannabis Haven Club program is your first and last name and email address. You will also need to opt into Marketing Communications.

Yes. All information given to Cannabis Haven is protected; please click here (https://cannabishaven.com/privacy-policy) to learn more. 

You do not have to provide your mobile number to enroll in the Cannabis Haven Club program. However, first name, last name, and email address must be provided to enroll, and you must opt into Marketing Communications.

Once provided with your email address, we will use it to create your Cannabis Haven Club program account so that we can continue to add points to your account with every purchase made. Email addresses will also be used to send Members of the Cannabis Haven Club Membership Program transactional emails regarding account updates and point balances. Providing email will automatically opt members into Cannabis Haven email marketing communications. Customers can opt-out of communications at any time by using the unsubscribe link available at the bottom of all Cannabis Haven emails, replying STOP to SMS messages, or changing your subscription preferences in your web account or the app, but please note this will deactivate your rewards membership. An opt-in to marketing communications is required as part of program membership. 

You can view your points balance by logging into your account on the Cannabis Haven Club website, in rewards transactional email communications, or by asking a dispensary associate. 

You can view your points balance by logging into your account on the Cannabis Haven website, in rewards transactional email communications, on your latest purchase receipt, or by asking a dispensary associate.

Dispensary associates can help you update your profile in-store or you can login to your account at cannabishaven.com to update your name, phone number, or other information. 

No, rewards points from two accounts may not be merged or transferred to one another. 

No, a purchase is required to redeem points. 

We'll email your reward on your birthday! It's valid for 7 days.

Every time you shop at Cannabis Haven, you earn rewards points.

Member = 3 points for every $100 spent. ​

Elite = 5 points for every $100 spent. ​

VIP = 8 points for every $100 spent.​

All products, including discounted products, are eligible unless specifically stated otherwise.

All products, including discounted products, are eligible. All purchases made in person or online qualify to earn points upon completion of the transaction through Cannabis Haven retail locations.

Members earn base points on every purchase made in a Cannabis Haven retail dispensary or through the Cannabis Haven website for an online order for pickup or delivery. Bonus points are able to be earned for published occasions. Bonus points granted through bonus point events or other opportunities do not count towards tier advancement.

No, points can ONLY be credited toward purchases made at Cannabis Haven retail dispensaries.

Your points will be automatically added to your Cannabis Haven Club account balance once a purchase is completed.

If your first name, last name, and email address are not associated with the account, or you are not opted into marketing communications, the points may not allocate correctly. Be sure to use the same account log-in information every time you shop. Customers can contact their local dispensary associate for additional assistance.

Purchases through the following channels are not eligible purchases for accumulating points under the Cannabis Haven Club program:

·      Delivery services

·      Third-party dispensaries that sell our products

·      Higherstitch.com

·      Any other branded ecommerce sites

·      B2C sales to distributors or wholesalers

Yes. Customers enrolled in the Rewards program will earn points based on the tier they qualify for. ​

·      “Member” Tier: $3 earned for every $100 spent. Therefore, 0.03 points for every $1 spent. ​

·      “Elite” Tier: $5 earned for every $100 spent. Therefore, 0.05 points for every $1 spent.​

·      “VIP” Tier: $8 earned for every $100 spent. Therefore, 0.08 points for every $1 spent.​

Yes, points expire after 90days of no purchase activity.

The best way for rewards points not to expire is to shop at a Cannabis Haven dispensary regularly, ensuring you never go more than 90 days between purchases.

Points that were earned on merchandise purchased will be removed from the balance if merchandise is returned for a refund.

You cannot be in negative point balance status; the account would be at zero.

You do not need to remind the dispensary associate that you would like to earn points. Cannabis Haven Club points will be automatically added to your account if you have provided the same first and last name and email address that is on your Cannabis Haven Club account.

No, points can only be earned toward the account information associated with the purchase.​

Cannabis Haven Club points are redeemable in the form of dollars off purchases at any Cannabis Haven dispensary. There may be times where points may not be redeemed on certain products or items. These will be specifically stated at the dispensary at time. 

At any Cannabis Haven dispensary. 

When shopping at Cannabis Haven, confirm with the dispensary associate if you would like to use and apply your points or if you want to save and continue to accrue them. ​ 

Yes, absolutely.​

Yes, points are allocated immediately once a purchase is completed and can be used on future purchases, even instantly after the last completed purchase. 

There are 3 tiers in the Cannabis Haven Club program. 

Member – Earn 3% cash back in points on all purchases​ 

Elite – Earn 5% cash back in points on all purchases​ 

VIP – Earn 8% cash back in points on all purchases​ 

All customers are entered into the Member Tier for FREE. At this tier you will earn 3 points for every $100 spent. Customers who spend a minimum of $800 per calendar year (earning a minimum of 24 base pts) at Cannabis Haven will be upgraded to Elite Tier status, earning 5% back. Lastly, customers who spend a minimum of $5,000 per calendar year (earning a minimum of 234 base pts) will be upgraded to the exclusive VIP Tier, earning 8% back on all purchases. Bonus points granted through bonus point events or other opportunities do not count towards tier advancement. 

Rewards members will receive transactional communications congratulating them for achieving a new tier. 

To maintain your current tier, you must maintain the minimum per calendar year spend amounts associated with the tier level. Member = Free. Elite = $800/year minimum spend (minimum of 24 base pts). VIP = $5,000/year minimum spend (minimum of 234 base pts). 

Yes, annual spend must continue to meet tier level requirements based on a calendar year. 

The tier is calculated based on annual calendar year points earned through spend per customer. Bonus points granted through double points days, promotions or other opportunities do not count towards tier advancement. 

Members may cancel their rewards account at any time by informing a store associate. Upon cancellation, any unused points accrued in the account will be forfeited and cannot be redeemed. 

Yes! Refer a Friend and you'll both get $10 when they make their first purchase of $70 or more! There is no limit on referrals, you can refer as many new customers to us as you want. Both you and the new customer must be a Cannabis Haven Club Member to earn these rewards. 

Unfortunately, if they do not create an account, join Cannabis Haven Club, and make a purchase of $70 or more, you will not earn the reward. 

Neither you nor the referred customer will earn the reward. 

The reward will be added to your account within 24 hours. 

Once you refer a 5th customer, and they make their qualifying purchase, you will be upgraded to earn $15 bonuses for you and any other new customers you refer.